Refund and Returns Policy

Effective Date: January 11, 2025

At lilibabyzone.net, we strive to ensure that every customer is completely satisfied with their purchase. If for any reason you are not happy with the items you received, we have a clear and fair return and refund policy to help make the process as easy and transparent as possible.

1. Return Eligibility

We understand that shopping online can sometimes result in unexpected purchases. If you are not satisfied with your order, we offer a hassle-free return policy. You may return most items within 30 days of receiving your order for a refund or exchange, provided that the following conditions are met:

  • Condition of Item: Items must be unused, in their original packaging, and in the same condition you received them.
  • Proof of Purchase: A receipt or proof of purchase must accompany the returned item.
  • Exclusions: Certain products, such as personalized or final sale items, cannot be returned unless defective.

To initiate a return, please contact our customer service team at info@scribblekitstore.com. We will provide you with detailed instructions on how to return the item, including the return address.

2. How to Initiate a Return

Once we receive the returned item, we will inspect it to ensure it meets our return requirements. Refunds will be processed to the original method of payment, and the amount will include the cost of the item minus any applicable shipping fees. Refunds typically take 5-7 business days to process, depending on your bank or payment provider.

  • Defective or Damaged Items: If the product you received is defective or damaged, we will offer a full refund or send you a replacement at no additional cost. Please contact us immediately upon receiving a defective or damaged item, and we will arrange a return at no cost to you.

3. Exchange Policy

If you would prefer an exchange rather than a refund, we are happy to accommodate this request. You may exchange items for a different size, color, or product within 30 days of receiving your order. The exchanged item must meet the same conditions outlined in our return policy. If the item you are exchanging is of greater value than the original purchase, you will be charged for the price difference.

4. Non-Returnable Items

Some items are not eligible for return or exchange. These include:

  • Personalized Products: Any products that have been customized or personalized cannot be returned unless they are defective or damaged.
  • Final Sale Items: Items marked as “Final Sale” or “Non-returnable” are not eligible for returns or exchanges.

5. Shipping and Return Shipping Costs

  • Original Shipping Fees: Shipping fees for orders are non-refundable, unless the item is defective or damaged.
  • Return Shipping Fees: The customer is responsible for return shipping fees unless the item was defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

6. How to Return or Exchange an Item

To return or exchange an item, please follow these steps:

  • Step 1: Contact us at info@scribblekitstore.com within 30 days of receiving your order. Please include your order number, the item you wish to return or exchange, and a brief description of the reason for the return.
  • Step 2: Our customer service team will guide you through the return or exchange process, including providing a return address and instructions.
  • Step 3: Pack the item securely in its original packaging, including any tags, labels, or accessories that were included.
  • Step 4: Ship the item to the return address provided by our customer service team. If returning, please keep proof of shipment.

7. Exceptions

In some cases, we may offer a store credit or other alternatives for returns or exchanges, depending on the situation. If you encounter any issues or have questions about our return and refund policy, please don’t hesitate to contact us.

8. Changes to the Refund and Returns Policy

We reserve the right to modify this Refund and Returns Policy at any time. Any changes will be posted on our website with the updated effective date. Please review this policy periodically to stay informed about our return procedures and requirements.

9. Return Address

All returns should be sent to:

ScribbleKitStore
500 Park Ave
Baltimore, Maryland
United States

Please include your Return Merchandise Authorization (RMA) number and original receipt with your return package.

10. Contact Information

If you have any questions or need assistance with a return or exchange, please contact us:

Scribblekit Store
500 Park Ave, Baltimore, Maryland
Phone: (410) 555-7890
Email: info@scribblekitstore.com
Website: https://lilibabyzone.net/